Customer Support

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Contact us using one of the methods listed, or browse topics below to find answers.

For General Questions

[email protected]

For Current Customers

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General Troubleshooting

My panels are reading “NC”

“NC” indicates that the signal has been lost between the inverter and the ECU. The panel is still generating electricity, but there is a communication issue on the monitoring side. This issue will typically correct itself within 1-2 days. However, if you notice a consistent problem with panels reading “NC” please let us know! Click here to open a troubleshooting ticket.

Federal Tax Incentives

Please note: At Everlight Solar, we are solar experts, not tax experts! Tax codes are complicated, so consult your tax advisor before deciding what is best for you. If you have questions regarding your Federal Investment Tax Credit or IRS Form 5695, do not refer questions to your Energy Consultant or Everlight Solar. Rather, you should discuss your situation with your CPA or other qualified tax advisor. Everlight Solar is not responsible for or liable for any errors or omissions in regards to your personal tax and finance situation or obligations.

View Solar Tax Guide

How do I get the Federal Tax Incentive for my solar panels?

As you prepare your taxes you’ll want a copy of your purchase agreement.

There’s plenty of information out there about the value of the residential ITC, but figuring out how to actually claim the credit when it comes time to file your taxes is another story. We’ll walk you through the instructions step by step from Form 5695 to Form 1040. Find specific information on this web page: https://www.irs.gov/forms-pubs/about-form-5695

Form 5695 Instructions: The 3 steps to claim the solar tax credit

Determine if you are eligible for the Federal ITC
Complete IRS Form 5965 to validate your qualification for renewable energy credits
Add your renewable energy credit information to your typical form 1040